Satisfaction Guaranteed: We want you to be happy with every purchase. If for any reason you are not satisfied with your order, return it to us within 30 days of purchase for an exchange or refund. Please see below for complete details.

Phone Number: 231-238-8722 • Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Instructions For All Returns

To return merchandise please fill out the form below and return your merchandise within 30 days of the date printed on your order packing slip. Label the box according to the address below, package the items carefully, and ship using a carrier with tracking including the US Post Office or UPS.

Defective or Damaged Items: Please keep the original shipping container and packing material, this may be required for insurance claims. Please contact us before sending back a damaged item.

Orders Returned After 30 Days: Orders that were delivered more than 30 days ago may not be eligible for return. Please fill out the form below and we will determine your ability to return your item.

Exchanges: If you would like to exchange an item for a different one, please follow these simple steps.

1. Return the item you do not want by filling out the form below.
2. Place a new order for the item that you want. You do not have to wait for us to receive the returned item to place this order.
3. Once we receive the returned product we will begin processing your refund.

Packing & Sending Your Return

You can pack and send your return to us in just a few simple steps.

1. Pack the items along with the packing slip securely in a box. You can use the box the items arrived in or another box, if you prefer.
2. Write the following address on the package:

Cross In The Woods Gift Shop

7078 M-68 Hwy

Indian River, MI  49749

1. You must contact us prior to mailing the package

 

Take the package to a post office or shipping center. If the return is not the result of our error, the shipping cost of the returned item will be your responsibility.